FAQ

💳 You can pay safely and conveniently using:

Credit / Debit Cards (Visa, Mastercard, American Express, Discover)

PayPal (fast and secure checkout)

Shop Pay (Shopify’s official express checkout)

Apple Pay / Google Pay (one-click mobile payment)

Other local methods (shown at checkout if available in your region)

✅ All transactions are processed securely through Shopify’s encrypted payment system.

✅ Yes. Your payment information is 100% secure. We process all payments through Shopify’s encrypted gateway. We don’t store your card details and your data is protected with industry-standard SSL security.

📦 Orders are usually processed within 1–2 business days. Standard US shipping typically takes 3–7 business days. Expedited options are available at checkout. Shipping fees are shown at checkout based on your location and service. Free shipping may apply for select promotions or order amounts.

📦 Yes. After dispatch you’ll receive a confirmation email with a tracking number so you can check your package status anytime.

🌱 If your kit arrives in poor condition, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll review quickly and offer a free replacement or a refund—your choice. Your satisfaction and growing success are our top priority.

🔄 Yes. We accept returns/exchanges if the product is unused and unopened, or if it arrives defective. Please contact us within 7–14 days of delivery with order details and photos (if applicable). Opened and used items may not be eligible due to the perishable nature of mushroom kits. Refunds or replacements will be arranged after the return is confirmed.

🎓 Contact customer service before ordering and provide proof of enrollment or a valid school ID. Once verified, we’ll issue a unique discount code for checkout.

🌱 Our kits grow easily indoors at 18–24 °C (65–75 °F). Provide indirect light, fresh-air exchange, and regular misting to keep the surface humid. A kitchen counter or living-room shelf with moderate light usually works great. No special equipment required.

🍄 After the main harvest, the block may produce one or two smaller flushes if kept moist and in good conditions. Once nutrients are depleted it won’t produce new mushrooms. Many customers reuse the spent substrate as garden compost/soil enrichment—an eco-friendly option.

🌱 Growth depends on temperature, humidity, and fresh air. Keep the kit at 18–24 °C (65–75 °F) with indirect light and daily misting. In dry regions, mushrooms can dry out and stop—once dried, the block won’t resume. Keep the surface moist to avoid drying. If problems persist, contact us with your order number and photos—we’ll troubleshoot or send a replacement.